Returns & Refunds Policy

Because everything we sell is freshly baked and perishable, we cannot accept general returns. However, your satisfaction matters deeply to us — here is exactly how we make things right.

If your order arrives damaged, incomplete or different from what you ordered, contact us within 2 hours of delivery with clear photos. We will offer a free replacement on our next delivery run or a full refund of the affected items.

If a product does not meet the freshness standard you expect from us, let us know within 24 hours of delivery. After a quick review we will replace the item or issue a store credit or refund.

Standard orders can be cancelled up to 24 hours before the scheduled delivery or pickup date for a full refund. Custom cakes already in production cannot be cancelled, though deposits may be partially refundable at our discretion if production has not started.

Refunds are processed within 3–5 business days by bank transfer to the account you provide. Cash-on-delivery orders that were not yet paid are simply cancelled.

Email us at hello@ivanianbakery.com, call 08167064071 or message us on WhatsApp with your order number and photos where applicable.